IT Technician
IT Technician with hands-on experience across service support and infrastructure operations. Comfortable working within ITIL-aligned processes, managing IT budgets, and providing L1/L2 technical support to keep systems running reliably.
Incident, problem, and change management aligned with ITIL best practices.
IT budget forecasting and cost tracking for hardware, software, and services.
Frontline and escalated technical support, troubleshooting, and ticket resolution.